Refund & Returns

At mrfogaura.com, we want every order to be handled smoothly. If you receive an incorrect, damaged, or defective product, please contact our customer support team as soon as possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us with your order number and details of the issue. Photos may be requested to help us review your claim.

After reviewing the issue, we will determine the appropriate resolution in accordance with our return policy.

Returns

Due to the nature of nicotine and vape products, returns may be subject to specific restrictions. Products must meet our return requirements to be considered for a return or refund.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

Refunds

If your refund is approved, the applicable amount will be processed according to our refund policy and payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

Opened, used, or damaged products may not qualify for a return unless the issue is confirmed to be a product defect or an incorrect order.

If you have questions about a return, refund, damaged product, or incorrect order, please contact our support team through the Contact Us page. Include your order number so we can assist you more efficiently.